Hi, I'm ELIA Assistant.
I answer your customers so you don't have to.

ELIA Assistant answers recurring questions about your products, services, shipping and terms, and helps customers navigate your offering. It uses the material you provide. You can leave cases that require an individual decision, complaint handling or an exception to your rules to your team.

Start with current information about your offering, your terms and answers to the questions customers ask most often. You can use website content or your own documents. Add rules for when ELIA Assistant should hand a question over to a person, and test typical customer questions before launch.

Answer quality depends on how clear the source material is — complex or ambiguous information can lead to an inaccurate answer. During the initial rollout, it is important to evaluate answers and use the results to clarify or expand the knowledge base. Your assistant settings also let you define what it should do when information is missing or a question needs a person.

Yes, if you have configured agent handoff. Your team can take over the conversation with its history, so the customer does not need to explain the problem again. You can also define what the assistant should do when your team is unavailable, such as directing customers to your contact email.

You can configure the content, instructions and appearance in the dashboard without programming. Then add the generated code to your website or use the WordPress plugin. If an agency or developer manages your website, send them the code to install; connections to other business systems may need individual configuration.

Start with the questions your team answers over and over. During the trial, check whether ELIA Assistant answers correctly, which requests it handles on its own and which need a person. Compare the time saved with the price of the service — the value depends on your message volume and the quality of your source material.

Yes. During the 7-day free trial, you can add your own material and test the assistant on a test page before installing it on your main website. Try common questions as well as questions it cannot answer, and check agent handoff if you plan to use it. Use the results to refine the content and instructions.

Conversations in the dashboard are available to authorized users in your company according to their roles. ELIA and technical providers, such as hosting and AI model providers, help deliver the service; we restrict internal access to cases necessary for operations or support. Details about data processing are available in the privacy policy and data processing agreement on this website.