ELIA Assistant vs Chatbase
Chatbase is an AI agent platform that trains on your content and bills by message credits. ELIA Assistant is an AI assistant for web chat, WhatsApp, Telegram and email, at a fixed EU-based price with unlimited agent seats.
Both train an AI agent on your website and documents, put it on your site and hand over to a human when needed. The difference is how you pay and how large your team can grow. Chatbase meters every reply in message credits and caps team seats by plan; ELIA Assistant charges one flat monthly price with unlimited agent seats, and is run from the EU.
Feature by feature
| Feature |  ELIA Assistant | Chatbase |
|---|---|---|
| AI chatbot (web chat) | ||
| WhatsApp & Telegram | ~ | |
| Slack & Teams | ||
| AI email automation | ||
| Built-in CRM | ~ | |
| Number of seats | Unlimited | Tiered |
| Knowledge base | ||
| GDPR compliant / EU based | ~ | |
| Anonymous Chat | ||
| Transparent pricing | ~ |
Data based on publicly available information as of October 2026.
- 1
Flat price, no message credits
Chatbase draws down message credits with every reply and sells top-ups when they run out, so a busy month costs more than a quiet one. ELIA Assistant bills a fixed monthly price for the message allowance you choose, and never charges automatic top-ups.
- 2
Unlimited agent seats
Chatbase includes a handful of team seats per plan and charges for each extra one. ELIA Assistant includes unlimited agent seats, so adding people to your support team does not change the bill.
- 3
EU-based, not only GDPR-badged
Chatbase is a US company processing your customer conversations under a compliance agreement. ELIA Assistant is built and hosted in the EU, so customer data stays under EU jurisdiction.
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