Answers from your content
Delivery, returns, opening hours or service terms. You choose the documents and information it works with.
ELIA Assistant Chat
Answer everyday questions. Give your team time back.
ELIA Assistant is an intelligent AI chatbot for your website, WhatsApp and Telegram. It answers from your FAQ, documents and website. It routes complex requests to a support agent with the conversation history.
- Help more customers without growing your team
- Replies in seconds
- Available 24/7, including weekends and holidays
Test on your own content before going live.
A chat widget on your website, styled to match your brand.From question to outcome
A routine question answered. A complex one handed over.
ELIA Assistant Chat
ExampleCustomer
Hello, do you deliver to Austria? How long does it take?
ELIA Assistant
Yes, we deliver to Austria. Delivery takes 2–3 business days and costs €5.90. Orders over €80 ship free.
Answered from the store’s delivery information
What happens behind the scenes
A customer asks in their own words.
ELIA Assistant uses the delivery terms you have provided.
The answer and the conversation are recorded for your team.
Answers, guidance and requests routed to support.
Helps customers choose
Explains differences between products and services using the information you provide.
Routes requests to support
When a request needs a person, it routes it to a support agent with the conversation history. Customers don’t need to start again.
WordPress plugin
Add chat to your WordPress website with our plugin. Manage its appearance and settings from the ELIA Assistant dashboard.
WooCommerce integration
Connect your store’s product catalogue so ELIA Assistant can help customers choose using current prices, availability and product variants.
When a person is needed
Refunds, exceptions or changes to orders may need your team. Actions in external systems require the appropriate integration and configuration.
Widget customisation and advanced options
- Colours, avatars and welcome messages
- Multiple display modes and a multilingual interface
- File uploads and conversation attachments
MCP server for your AI tools
Connect your internal AI tools to messages and interactions in the ELIA Assistant CRM. Use conversation data in your own reports and workflows.
Getting started
Your content. A test. Then your website.
Add your knowledge
Create an account and add your FAQ or documents, or let ELIA Assistant process your website content automatically. Define the tone and rules for routing requests to support.
Try real questions
Ask routine and complex questions. Check the answers and how requests are routed to a support agent.
Connect your website
Use the WordPress plugin or insert the widget code. If someone manages your website, send the code to them.
Where you can use it
Web, Telegram and WhatsApp
For WhatsApp, you need your own Twilio account and a Meta-verified WhatsApp Business number.
E-commerce and custom connections
Product catalogue connections, including Shopify, depend on your setup. Slack, Teams and other business systems are handled as a custom solution.
CRM included
Your team stays in control.
See what the assistant answered and handle requests routed to support. Everything is available in your browser.
Unlimited users. Assign requests and control access with roles.
Pricing
Choose a plan by message volume.
CRM and unlimited users are included. Select a monthly message allowance and billing period to see the price.
Compare all plans€29/month
Monthly equivalent, billed annually.
One conversation is about 5 messages.
Try free for 7 daysCustom solutions
Connect ELIA Assistant to the way your business works.
Need more than the standard Chat or Email plan? We’ll agree on the integrations, workflow and support your team needs.
Your systems and channels
Connect your CRM, ERP or reservation systems, including Google Calendar, Bookio and HQ Rental. Add channels such as Slack and Microsoft Teams.
Advanced configuration
AI settings, custom reports and API access tailored to your processes. Single sign-on and audit logs can be included in the agreed scope.
Deployment and support
Migration from your current solution, help with configuration, a dedicated account manager and priority support.
Individual pricing based on the agreed scope and requirements.
Discuss a custom solutionQuestions
Frequently Asked Questions
On WordPress, you can use our plugin. On other websites, insert the generated widget code; if an agency or developer manages your website, send it to them. You then manage the content, appearance and instructions in the dashboard.
Yes, once you connect your product catalogue, for example through WooCommerce or Shopify. ELIA Assistant can search for products based on customer requirements and use prices, availability and variants. The scope depends on the configured connection.
Yes, ELIA Assistant can reply in the customer’s language. Before launch, test typical questions in the languages your customers use, especially specialist terminology and business terms.
You edit the sources and instructions in the dashboard. When your offering or policies change, update the relevant assistant sources too. For website content, check that it has been refreshed and test an answer about the changed information.
Yes. During the 7-day free trial, add your own content and test the assistant on a trial page. Try routine questions, missing information and routing to support before deploying it on your main website.
No, the plans include CRM with unlimited users. For Chat, you choose a plan based on monthly message volume. You can grow your team without buying additional user licences.
ELIA Assistant responds in the evenings, on weekends and on public holidays too. If a request needs your team’s attention, the conversation stays in the CRM. In the instructions, you define what to tell the customer about the next steps and support availability.
ELIA Assistant draws its answers from the material you provide. If that material is complex, ambiguous or contradictory, an answer may be consistent with the sources yet fail to reflect how your business actually works. Review the conversation, check the information used and clarify the material or instructions. Before launch, also test unclear questions and cases where the sources do not contain an answer.
Answering from your documents is different from taking action in another system. Order changes and reservations need an appropriate integration and permissions. We can discuss the options for your situation together.
Authorised users in your company access the dashboard according to their roles. Details about ELIA, s.r.o. and the technical providers involved are in the privacy policy and data processing agreement on this website.
Start with the questions you answer every day.
Add your own content and check the answers during your 7-day free trial.
Try free for 7 days