ELIA Assistant vs LiveChat
LiveChat, now sold as Text, is a well-established live-chat tool billed per seat, with its AI agent metered by resolution on top. ELIA Assistant is an EU-based AI assistant for web chat, WhatsApp, Telegram and email, with unlimited agent seats and no per-resolution fee.
Both put a chat widget on your site, answer customers with AI and give your team one inbox. The difference is how the price grows. LiveChat's Text plans charge for every seat and cap AI resolutions, selling more at $0.99 each; Telegram needs a paid marketplace app and the KnowledgeBase product is bought separately. ELIA Assistant includes unlimited seats and answers from your knowledge base within your plan's message allowance.
Feature by feature
| Feature |  ELIA Assistant | LiveChat |
|---|---|---|
| AI chatbot (web chat) | ||
| WhatsApp & Telegram | ~ | |
| Slack & Teams | ~ | |
| AI email automation | ~ | |
| Built-in CRM | ||
| Number of seats | Unlimited | Per seat |
| Knowledge base | ||
| GDPR compliant / EU based | ~ | |
| Anonymous Chat | ||
| Transparent pricing | ~ |
Data based on publicly available information as of October 2026.
- 1
No per-resolution meter
Text's AI Agent comes with a monthly allowance of resolutions - 10 on Essential, 200 on Growth - and every extra one costs $0.99. ELIA Assistant has no fee per resolution: you choose a monthly message allowance at a fixed price.
- 2
Unlimited agent seats
LiveChat charges per person per month on every plan, so every colleague you add to support raises the bill. ELIA Assistant includes unlimited agent seats in one flat price.
- 3
AI email, not just an inbox
Text puts email tickets in the same inbox, but its AI Agent doesn't answer them - your team still writes every reply. ELIA Assistant reads incoming customer emails and drafts replies from your knowledge base, under EU jurisdiction rather than a data-transfer agreement.
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