ELIA Assistant vs Daktela
Daktela is a full omnichannel contact-center suite with deep telephony and ticketing - powerful, but heavy to roll out and priced per agent. ELIA Assistant is an AI-first assistant that answers customers automatically, with a built-in CRM, flat pricing, and go-live in minutes.
Both cover customer communication across channels. The difference is the approach. Daktela is built around human agents, queues and telephony, with AI added on top; ELIA Assistant is built around AI that resolves common questions on its own, so your team only handles what truly needs a person.
Feature by feature
| Feature |  ELIA Assistant | Daktela |
|---|---|---|
| AI chatbot (web chat) | ||
| WhatsApp & Telegram | ~ | |
| Slack & Teams | ~ | |
| AI email automation | ||
| Built-in CRM | ||
| Number of seats | Unlimited | Per seat |
| Knowledge base | ||
| GDPR compliant / EU based | ||
| Anonymous Chat | ||
| Transparent pricing | ~ |
Data based on publicly available information as of October 2026.
- 1
AI without the contact center
ELIA Assistant is an AI assistant first: once it is configured from your content, it answers common questions on its own. Daktela's AI Coworkers are capable, but they are add-on modules to a full contact-center suite - you license, configure and run the platform underneath them to get the bot.
- 2
Live in minutes
ELIA Assistant is configured from your content and goes live in minutes. A full Daktela rollout - queues, agents, telephony, integrations - typically takes weeks of setup.
- 3
Flat pricing, no per-agent or per-chat meter
ELIA Assistant is one predictable monthly price from €29, with no fee per conversation. Daktela publishes its pricing too, but its AI chatbot is a separate product on top of the per-user channel licences: from €280/month for 500 chats, with higher tiers charging €0.10 to €0.15 per chat over their bundle.
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